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Special Promo Code

Black Friday 101

Othoba Mart

Othoba Mart | Frequently Asked Question

Compile a list of FAQs drawn from data on past customer service interactions, such as phone calls, emails, or social media comments you have received. This valuable research will give you an idea of what categories, questions, and concerns to include on your FAQ page. The most common questions about how our business works and what can do for you.

Currently, there is no built-in way to set a minimum purchase quantity for a specific product. However, to add a minimum or maximum order total, go to the Store Control Panel, click Settings, and then click Cart & Checkout. Set the minimum or maximum allowed order subtotal. If it is crucial to set a limit on a specific product, you can add the Purchase Quantity app in the Store Control Panel.

Frequently Asked Question
Do you ship to my country?
  • Yes. We proudly ship worldwide! 🌎 Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase! ✅
  • We have shipped cute stationery free to over 200+ countries and we love adding more to the list!
  • See the next question for detailed shipping times.
My order has been dispatched, can I track it?
  • Once your order has been shipped, you'll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.
  • Have your tracking number to hand? You can track your order's status here.
Do you offer a guarantee? Can I return my items?
  • Once your order has been shipped, you'll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.
  • Have your tracking number to hand? You can track your order's status here.
  • If you aren't 100% satisfied with your items, or received faulty goods, simply email our customer support team at othobamart@gmail.com. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 3 days or less!
How do you activate the Special Offer store?
  • On any site without a store, in the left panel, click eCommerce and click Add to site on the free special offer store plan.
Why are invoices and order confirmation emails in a different language?
  • If the customer's browser is using the same language as the Store, they will receive emails in that language.
  • However, the store owner will only see the invoices and email confirmations in the language the store dashboard is set to, which is the same language as the customer's dashboard.
How many categories and subcategories can I display in my store?
  • Up to a total of 100 categories and subcategories may be displayed in your store.
  • For example, if you have 10 categories and each of those 10 contains 50 subcategories, only 2 categories will be displayed with 50 subcategories in each.
Can I change or cancel my order?
  • Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: othobamart@gmail.com.
  • After 12 hours, your order will have been processed and we won't be able to make any changes or cancel it.
What methods of payment do you take?
  • We accept ALL major credit cards, PayPal, and Apple Pay.
  • All payments are securely processed with 128-bit encryption - nice! 💳
How do I set a minimum purchase quantity for a specific product?
  • Currently, there is no built-in way to set a minimum purchase quantity for a specific product.
  • However, to add a minimum or maximum order total, go to the Store Control Panel, click Settings, and then click Cart & Checkout.
  • Set the minimum or maximum allowed order subtotal. If it is crucial to set a limit on a specific product, you can add the Purchase Quantity app in the Store Control Panel.
The wrong products categories are displaying in the store.
  • To update the product categories, remove the store navigation, republish your site, and revert to a site backup that includes the navigation.
  • Republish the site. The product categories will update.
How do I limit the number of times an e-good to download link can be used?
  • To limit the number of times an e-good or download link is used, in the left panel, click eCommerce, and then click Manage Store. Click General, and then click Cart & Checkout.
  • Scroll to the E-goods section. For more information, see E-Goods or Digital Downloads.
Do you offer promotional or affiliate opportunities?
  • We do and we’d love to hear from you! 👋
  • Head here for more information.
Do I need to pay import duties?
  • Some packages may be subject to import duties depending on the country of receipt.
  • Please note, due to new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.